Refund Policy

Since NexDatawork operates on a pay-per-use basis, refunds are not available for services already consumed. Once a query or analysis has been processed, the associated charges are final.

If you believe you were incorrectly charged due to a system error or billing mistake, please contact us within 7 days of the charge. We will review your case and issue a refund if the error is confirmed.

In cases where a failure occurs on our end (e.g., system downtime or incomplete processing), we may offer service credits instead of refunds. These credits can be used toward future transactions within NexDatawork.

For refund inquiries, contact team@nexdatawork.io with details of your request.